Module Business Administration and IT Service Management, Media Computer Science (Bachelor) (ER 5)

English language
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Module summary

Business Administration and IT Service Management

MINB3505

Prof. Dr. Uwe Haneke

/

3rd Semester

none

none

Individual exams
Course Business Administration

MINB3515

Lecture

Prof. Dr. Uwe Haneke

German

4/4

120 hours in total, including 60 hours of contact study.

Written Exam 90 Min. (graded)

Students are introduced to the fundamental concepts of general business administration. They learn about economic processes and interrelationships and become familiar with typical processes and requirements within companies. They are able to identify and outline the various areas of business administration.

Using diferent tools and concepts, students can describe and analyze a company's situation.

In addition, students are equipped to independently calculate and analyze key performance indicators that provide insights into a company's efficiency and effectiveness.

In the Business Administration lecture, topics such as the economic environment (economics), business structures, organization, investment and financing, marketing, and accounting are covered in depth. This enables students to gain a comprehensive understanding of how a company operates and the resulting requirements.

  • Slides
  • Case studies
  • Exercises
Course IT Service Management

MINB3525

Lecture

Prof. Dr. rer. pol. Mathias Philipp

German

2/2

60 hours in total, including 30 hours of contact study.

Written Exam 60 Min. (graded)

The lecture covers the core processes of IT service management as well as methods for systematic planning, provision and support of IT services. For each process, the objectives, tasks, demarcation, mode of operation and the dependencies on the other processes are worked out. The students thus acquire the competence to know the relevant technical terms and to apply them in practical situations.


The necessary roles and responsibilities are learned. The students understand how IT processes are represented in reference models. The lecture is based on the IT Infrastructure Library (ITIL), which is a generally accepted standard for the structure and operation of IT organizations.

Lecture material as PowerPoint slides

Blackboard notes for interactive development of core problems

Numerous multiple-choice questions on each process in ILIAS