Module Business Administration and IT Service Management, Media Computer Science (Bachelor) (ER 5)
Students are introduced to the fundamental concepts of general business administration. They learn about economic processes and interrelationships and become familiar with typical processes and requirements within companies. They are able to identify and outline the various areas of business administration.
Using diferent tools and concepts, students can describe and analyze a company's situation.
In addition, students are equipped to independently calculate and analyze key performance indicators that provide insights into a company's efficiency and effectiveness.
In the Business Administration lecture, topics such as the economic environment (economics), business structures, organization, investment and financing, marketing, and accounting are covered in depth. This enables students to gain a comprehensive understanding of how a company operates and the resulting requirements.
- Slides
- Case studies
- Exercises
The lecture covers the core processes of IT service management as well as methods for systematic planning, provision and support of IT services. For each process, the objectives, tasks, demarcation, mode of operation and the dependencies on the other processes are worked out. The students thus acquire the competence to know the relevant technical terms and to apply them in practical situations.
The necessary roles and responsibilities are learned. The students understand how IT processes are represented in reference models. The lecture is based on the IT Infrastructure Library (ITIL), which is a generally accepted standard for the structure and operation of IT organizations.
Lecture material as PowerPoint slides
Blackboard notes for interactive development of core problems
Numerous multiple-choice questions on each process in ILIAS